![]() To work around the issue, select your device and follow the steps to turn off saving sent items in an IMAP email account. ![]() If the status from server is unread Outlook sets it accordingly. Select the Tools menu, then select Options. To do this, follow these steps: Download MFCMAPI (scroll down and then select Latest release ). Use MFCMapi to identify the duplicate folders. The same behavior can be expected for emails sent on behalf of the shared mailbox, when configured to do so. The reason there are duplicates in the Sent Items folder for some email providers is that the server automatically creates an item in the Sent Items and Outlook uploads the same item again.įor Read/Unread status of an email Outlook relies on the server. To delete the duplicate items, follow these steps: Exit Outlook and close OWA on all workstations that are connected to the user mailbox. This feature is designed to retain a copy of an email sent from the shared mailbox in the Sent Items folder of the shared mailbox. The workaround below will not always help with this issue. This issue is dependent on the email provider and not controlled by Outlook. ![]() This issue will occur for many different email providers including Gmail, AOL, Yahoo, and others.įor some email providers another symptom may occur where Sent Items does not show BCC recipients. You send email from an IMAP account in Outlook for Windows and when you check the Sent Items folder you notice that the sent email shows duplicated and one of the emails is marked Unread.
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